Emily Wong
Senior UX Researcher
[email protected] | +1 (555) 478-9236 | linkedin.com/in/emily-wong-uxr | emilywongportfolio.com | San Francisco, CA
Professional Summary
Senior UX Researcher specializing in mobile application usability testing and user engagement metrics. Led the development of a comprehensive user journey map for a leading fintech startup, resulting in a 30% increase in app usage within six months. Proficient in qualitative research methods, including ethnographic studies and cognitive walkthroughs, with expertise in tools such as Lookback.io and Maze.
Skills
Qualtrics XM Platform, UserZoom, Maze, Lookback.io, Sentiment Analysis, Predictive Modeling, Data Visualization (Tableau, Power BI), Effective Communication
Work Experience
Senior UX Researcher
03/2024
Tech Company Inc
San Francisco, CA
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Created user journey maps for mobile banking app, leading to a significant increase in app usage.
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Conducted usability testing on e-commerce platform, identifying key friction points and proposing solutions to improve user experience.
•
Developed 20+ personas to guide product design, ensuring features met user needs and preferences.
•
Led a team of 3 researchers to implement agile research methodologies, increasing project delivery speed by 20%.
UX Researcher
12/2021 - 03/2024
Previous Company
San Francisco, CA
•
Improved user engagement metrics by 10% through iterative testing and optimization of onboarding flows.
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Analyzed qualitative data from 50+ user interviews to inform design decisions for a new product feature, reducing development time by 4 weeks.
UX Research Intern
06/2020 - 12/2021
Early Startup
San Francisco, CA
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Facilitated 20+ focus groups to gather user feedback, resulting in the redesign of a key product feature.
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Collaborated with UI designers to create a prototype of the redesigned feature, which received positive user reviews in beta testing.
Projects
Micro-Interaction Analysis Toolkit
github.com/emilywong/microinteraction-analysis-toolkit
Developed an open-source toolkit to analyze micro-interactions in user interfaces, allowing researchers to track subtle behavioral patterns and improve product design based on granular data.
UX Research Case Study: Fitness App Redesign
Conducted an independent study on user behaviors in a fitness app, identifying key areas for improvement and proposing design changes that enhanced user engagement and satisfaction.
Education
Master of Science in Human-Computer Interaction
09/2019 - 05/2021
Stanford University
Palo Alto, CA
Relevant coursework: User Experience Design, Advanced Qualitative Research Methods, Data Visualization. GPA: 3.9
Certifications
Certified Usability Analyst (CUA)
06/2024
Human Factors International
Obtained certification in usability testing and analysis from a leading international organization.
Advanced Data Visualization for UX Research
10/2023
Tableau Training Institute
Completed an advanced course in using Tableau to visualize complex user data sets and derive actionable insights.
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This UX Research resume format works exceptionally well with Applicant Tracking Systems (ATS) due to its clear and structured layout that highlights key skills and experiences relevant to the field of UX research. The inclusion of specific metrics, such as user engagement rates and conversion paths, makes it stand out to hiring managers seeking individuals who can quantify their contributions. Additionally, using industry-specific keywords like 'user experience research' and 'mobile usability testing' ensures that this resume will rank higher in ATS searches, making Emily more visible to potential employers looking for someone with a strong background in UX research.
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Expert guidelines and best practices for each section of your resume.
First Name Last Name City, State, Zip Code Phone Number | Email Address LinkedIn Profile URL | Portfolio URL (Optional)
Your contact information is the first section recruiters see. Keep it concise and professional. Ensure your email address is appropriate (e.g., [email protected]). Include your LinkedIn profile for a comprehensive view of your professional journey. A portfolio or personal website is recommended for creative, technical, or design roles.
Do not include your full physical address (street number/name) for privacy reasons. Avoid including personal details like marital status, age, photo, or social security number unless specifically required in your country. Do not use unprofessional email addresses. For artists and designers, do NOT include GitHub links - use ArtStation, Behance, or portfolio sites instead.
See clear examples of how to format contact details effectively.
John Doe 1234 Random St, Apt 56 New York, NY 10001 [email protected] github.com/aliciacode Single, 28 years old
Alicia Chen Los Angeles, CA (555) 123-4567 | [email protected] linkedin.com/in/aliciachen | artstation.com/aliciachen
Professional Title Result-oriented [Role Name] with [Number] years of experience in [Key Skills/Industries]. Proven track record of [Major Achievement]. Skilled in [Key Technologies/Skills]. Committed to delivering [Specific Value] for [Target Industry/Company type].
A professional summary is your elevator pitch. It should be 3-5 sentences long, summarizing your experience, key skills, and major achievements. Tailor it to the job description by using relevant keywords. Focus on what makes you unique and the value you bring to potential employers.
Avoid generic objectives like 'Looking for a challenging role to grow my skills.' Recruiters want to know what value you bring to them, not what you want from them. Don't use first-person pronouns (I, me, my). Keep it concise and impactful.
Compare a weak objective with a strong professional summary.
Objective: I am a hard-working individual looking for a UX Research position where I can learn new things and advance my career.
Senior UX Researcher with 6+ years of experience in user behavior analysis. Reduced [metric] by 40% for a high-traffic platform. Expert in Qualtrics XM Platform, UserZoom, Maze, Lookback.io, Tableau, and Power BI. Passionate about decoding micro-interactions to optimize product usability.
Technical Skills - Languages: [List] - Frameworks: [List] - Tools: [List] Soft Skills - [Skill 1], [Skill 2], [Skill 3]
Group your skills logically (e.g., Languages, Frameworks, Tools). Focus on hard skills relevant to the job. List skills in order of proficiency or relevance. Soft skills are better demonstrated through bullet points in your experience section rather than a bare list.
Do not list skills you are not comfortable using in an interview. Avoid using progress bars or percentages to rate your skills (e.g., "Java: 80%") as they are subjective and often misinterpreted. Don't include outdated technologies unless specifically required.
Practical example showing do's and don'ts for skills
Including a skill like Adobe Flash in your toolset when it is obsolete
Listing Qualtrics XM Platform, UserZoom, Maze as tools
Writing 'Strong Communication Skills' without context or demonstration
Describing specific instances of communicating complex findings to stakeholders effectively
Job Title | Company Name | Location Month Year – Month Year - Action Verb + Context + Result (Quantified) - Led [Project] resulting in [Outcome]... - Collaborated with [Team] to implement [Feature]...
This is the core of your resume. Use reverse-chronological order (most recent first). Start each bullet with a strong action verb. Focus on achievements and impact, not just duties. Use numbers to quantify your impact (dollars, percentages, time saved, users affected). Show progression and increasing responsibility.
Avoid passive language like 'Responsible for...' or 'Tasked with...'. Don't list every single daily task; focus on significant contributions and measurable outcomes. Avoid jargon that recruiters outside your field won't understand.
Practical example showing do's and don'ts for experiences
Responsible for conducting user interviews to gather feedback.
Conducted 50+ user interviews, uncovering key insights that led to the redesign of critical features.
Degree Name | University Name | Location Month Year – Month Year - Relevant Coursework: [Course 1], [Course 2] - Honors/Awards: [Award Name] - GPA: X.X (if above 3.5)
List your highest degree first. If you have significant work experience, keep the education section brief. Include your GPA only if it is above 3.5 or if you are a recent graduate. Highlight relevant coursework, academic projects, honors, or leadership roles.
Do not include high school details if you have a college degree. Avoid listing every single course you took; select only the most relevant ones. Don't include graduation dates from decades ago if age discrimination is a concern in your field.
Practical example showing do's and don'ts for educations
Bachelor of Arts | University of California, San Diego | San Diego, CA September 2016 – June 2020 - Courses: Introduction to Psychology, Principles of Economics, Art History I, Intermediate Accounting II, Advanced Calculus III, Marketing Fundamentals, Business Law
Master of Science in Human-Computer Interaction | Stanford University | Palo Alto, CA September 2019 – May 2021 - Relevant Coursework: User Experience Design, Advanced Qualitative Research Methods, Data Visualization - Honors/Awards: Dean's List for two semesters
Project Name | Tools/Technologies Used - Briefly describe what you created and its purpose - Highlight specific challenges you solved - Link to portfolio or demo if available
Projects are excellent for demonstrating practical skills, especially if you lack work experience or are changing careers. Include a link to your portfolio or demo if possible. Focus on projects that show problem-solving skills and relevant tools for the target role.
Don't include trivial tutorials unless you significantly expanded on them. Avoid projects that are outdated, incomplete, or irrelevant to the role you're applying for. Don't just list technologies—explain what you created and why it matters.
Practical example showing do's and don'ts for projects
Created a basic website using HTML/CSS/JS to practice coding skills.
Developed an interactive user onboarding flow for a mobile app, improving first-time user engagement rates by 20%, using React Native.
Common questions about this role and how to best present it on your resume.
Essential skills include user empathy, data analysis, and proficiency in tools like Figma or Sketch.
Highlight relevant projects or courses taken during the gap to demonstrate continuous learning and skill development.
A degree in Human-Computer Interaction (HCI), Psychology, or related fields is beneficial, along with experience conducting user research studies.
Include quantifiable achievements and detail how your responsibilities evolved over time to show growth in the field.
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