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User Research
Resume Example
4.5 / 5
Emma Johnson
Senior UX Researcher
[email protected] | +1 (503) 987-6543 | linkedin.com/in/emmajohnsonux | emmajohnsonuserresearch.com | San Francisco, CA
Professional Summary
Senior UX Researcher specializing in financial technology platforms. Conducted extensive user studies that led to increased user engagement for a leading fintech app. Utilized methodologies such as contextual inquiry and card sorting, with expertise in qualitative data analysis tools like Atlas.ti.
Work Experience
Senior User Researcher
01/2022
Tech Company Inc
San Francisco, CA
•
Conducted 20+ user interviews, resulting in the redesign of a key feature that increased daily active users by 30%
•
Created detailed personas and journey maps for a new banking app, leading to a 45% reduction in customer complaints about usability issues.
•
Developed a usability testing protocol that identified 20 critical pain points, improving app navigation and decreasing support calls by 50%
•
Collaborated with product and design teams to implement user feedback, resulting in improved customer satisfaction scores.
User Research Specialist
06/2019 - 12/2021
Innovation Corp
San Francisco, CA
•
Performed usability testing on a new web application, identifying 10 major UX issues that were corrected before launch.
•
Developed and facilitated focus groups for product feedback, directly influencing the design of features used by 500K+ users.
User Research Analyst
12/2017 - 05/2019
Start-up Hub Ltd
San Francisco, CA
•
Executed A/B testing on website features, resulting in a 20% increase in conversion rates for high-value user actions.
•
Analyzed user data to identify trends and opportunities, leading to the development of a new feature that attracted 50K+ sign-ups within six months.
Skills
Qualitative Research, Quantitative Research, Usability Testing, Contextual Inquiry, SurveyMonkey, UserTesting.com, NVivo, Maze
Education
Master of Science in Human-Computer Interaction
09/2020 - 05/2023
San Francisco State University
San Francisco, CA
Projects
Cultural Sensitivity in UX Research
A personal research project exploring the impact of cultural differences on user experience design, focusing on international markets such as Japan and Brazil. The study involved qualitative interviews with 30 participants from various cultural backgrounds to identify unique usability challenges.
Accessibility Tools Evaluation
An independent evaluation of accessibility tools and their impact on user experience for users with disabilities. This project included the use of screen readers, speech recognition software, and other assistive technologies to assess website usability.
Certifications
Certified Usability Analyst (CUA)
06/2025
GDPR Data Protection Officer (DPO) Certification
10/2024
Why This Template Works
This resume format works well for ATS because it includes a detailed summary that highlights key achievements such as increasing user engagement by 40% and working on a leading fintech app. The use of action verbs like 'conducted,' 'led,' and 'improved' helps in catching the eye of both human recruiters and automated systems. Additionally, including specific metrics and results demonstrates quantifiable impact, which is highly valued in product-related roles.
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How to Write This Resume
Expert guidelines and best practices for each section of your resume.
01
Contact
Contact
First Name Last Name City, State, Zip Code Phone Number | Email Address LinkedIn Profile URL | Portfolio URL (Optional)
General Guidelines
Your contact information is the first section recruiters see. Keep it concise and professional. Ensure your email address is appropriate (e.g., [email protected]). Include your LinkedIn profile for a comprehensive view of your professional journey. A portfolio or personal website is recommended for creative, technical, or design roles.
Avoid This
Do not include your full physical address (street number/name) for privacy reasons. Avoid including personal details like marital status, age, photo, or social security number unless specifically required in your country. Don't use unprofessional email addresses.
Real Examples
See clear examples of how to format contact details effectively.
Don't
John Doe 1234 Random St, Apt 56 New York, NY 10001 [email protected] github.com/aliciacode Single, 28 years old
Do
John Doe New York, NY (555) 123-4567 | [email protected] linkedin.com/in/johndoe | johndoe.com
Quick Tips
- Use a professional email address (firstname.lastname format)
- Ensure your voicemail is set up and professional
- Double-check your phone number and email for typos
- Make your LinkedIn URL custom (linkedin.com/in/yourname)
02
Summary
Summary
Professional Title Result-oriented [Role Name] with [Number] years of experience in [Key Skills/Industries]. Proven track record of [Major Achievement]. Skilled in [Key Technologies/Skills]. Committed to delivering [Specific Value] for [Target Industry/Company type].
General Guidelines
A professional summary is your elevator pitch. It should be 3-5 sentences long, summarizing your experience, key skills, and major achievements. Tailor it to the job description by using relevant keywords. Focus on what makes you unique and the value you bring to potential employers.
Avoid This
Avoid generic objectives like 'Looking for a challenging role to grow my skills.' Recruiters want to know what value you bring to them, not what you want from them. Don't use first-person pronouns (I, me, my). Keep it concise and impactful.
Real Examples
Compare a weak objective with a strong professional summary.
Don't
Objective: I am a hard-working individual looking for a User Research position where I can learn new things and advance my career.
Do
Senior UX Researcher with 6+ years of experience in financial technology platforms. Reduced user drop-off rate by 40% through extensive qualitative research methodologies. Skilled in tools such as SurveyMonkey, UserTesting.com, and NVivo. Passionate about translating complex insights into actionable strategies for diverse stakeholder groups.
Quick Tips
- Quantify achievements where possible (e.g., 'Increased revenue by 20%')
- Keep it under 5 lines for readability
- Use strong action verbs to start sentences
- Tailor the summary to match the job description
03
Skills
Skills
Technical Skills - Languages: [List] - Frameworks: [List] - Tools: [List] Soft Skills - [Skill 1], [Skill 2], [Skill 3]
General Guidelines
Group your skills logically (e.g., Languages, Frameworks, Tools). Focus on hard skills relevant to the job. List skills in order of proficiency or relevance. Soft skills are better demonstrated through bullet points in your experience section rather than a bare list.
Avoid This
Do not list skills you are not comfortable using in an interview. Avoid using progress bars or percentages to rate your skills (e.g., "Java: 80%") as they are subjective and often misinterpreted. Don't include outdated technologies unless specifically required.
Real Examples
Don't
Listed tools without context, e.g., 'SurveyMonkey', 'UserTesting.com'
Do
Described tools with their specific functions, e.g., 'SurveyMonkey: Conducting digital surveys to gather quantitative data on user needs.'
Quick Tips
- Organize technical skills into clear categories such as Tools, Software, and Frameworks.
- For each skill or tool listed, briefly describe how it is used in the context of User Research (e.g., 'NVivo: Qualitative data analysis software for managing large volumes of interview transcripts.')
- Ensure that your soft skills are not just listed but also demonstrated through specific achievements in the experience section.
- Exclude any technical skills that are outdated or irrelevant to current industry standards.
04
Experience
Experience
Job Title | Company Name | Location Month Year – Month Year - Action Verb + Context + Result (Quantified) - Led [Project] resulting in [Outcome]... - Collaborated with [Team] to implement [Feature]...
General Guidelines
This is the core of your resume. Use reverse-chronological order (most recent first). Start each bullet with a strong action verb. Focus on achievements and impact, not just duties. Use numbers to quantify your impact (dollars, percentages, time saved, users affected). Show progression and increasing responsibility.
Avoid This
Avoid passive language like "Responsible for..." or "Tasked with...." Don't list every single daily task; focus on significant contributions and measurable outcomes. Avoid jargon that recruiters outside your field won't understand.
Real Examples
Practical example showing do's and don'ts for experiences
Don't
Conducted user interviews with the product team, provided feedback.
Do
Led 15+ in-depth user interviews that informed a critical redesign of the product dashboard, reducing confusion among new users by 30%.
Don't
Performed usability testing on an app and reported issues.
Do
Conducted remote usability tests on the XYZ application for 50 participants across diverse demographics, identifying 20 key UX improvements that increased overall user satisfaction scores by 15%.
Quick Tips
- Use strong action verbs such as 'led', 'implemented', and 'facilitated' to highlight your leadership and initiative.
- Include specific examples of projects you managed or contributed to, detailing the outcome in terms of impact on users or business goals.
- Quantify results wherever possible: use numbers to show increases in user satisfaction scores, reductions in user complaints, or improvements in conversion rates.
- Focus on achievements that demonstrate your ability to solve problems and drive positive change within an organization.
05
Education
Education
Degree Name | University Name | Location Month Year – Month Year - Relevant Coursework: [Course 1], [Course 2] - Honors/Awards: [Award Name] - GPA: X.X (if above 3.5)
General Guidelines
List your highest degree first. If you have significant work experience, keep the education section brief. Include your GPA only if it is above 3.5 or if you are a recent graduate. Highlight relevant coursework, academic projects, honors, or leadership roles.
Avoid This
Do not include high school details if you have a college degree. Avoid listing every single course you took; select only the most relevant ones. Don't include graduation dates from decades ago if age discrimination is a concern in your field.
Real Examples
Don't
Bachelor of Arts | University of San Francisco | San Francisco, CA January 2017 – December 2020 - Courses: Introduction to Sociology, Intermediate Algebra
Do
Master of Science in Human-Computer Interaction | San Francisco State University | San Francisco, CA September 2020 – May 2023 - Relevant Coursework: User Experience Design, Qualitative Research Methods
Quick Tips
- List your degrees starting with the highest and most recent first.
- Highlight relevant coursework or projects that are directly related to user research.
- If you have a high GPA, include it; otherwise, omit it unless you graduated recently.
- Avoid including outdated educational details irrelevant to current positions.
06
Projects
Projects
Project Name | Tools/Technologies Used - Briefly describe what you created and its purpose - Highlight specific challenges you solved - Link to portfolio or demo if available
General Guidelines
Projects are excellent for demonstrating practical skills, especially if you lack work experience or are changing careers. Include a link to your portfolio or demo if possible. Focus on projects that show problem-solving skills and relevant tools for the target role.
Avoid This
Don't include trivial tutorials unless you significantly expanded on them. Avoid projects that are outdated, incomplete, or irrelevant to the role you're applying for. Don't just list technologies—explain what you created and why it matters.
Real Examples
Practical example showing do's and don'ts for projects
Don't
Created a survey using SurveyMonkey to gather user feedback on the current product design. - No specific challenges mentioned - No link provided
Do
Designed and implemented an accessibility assessment tool in Python, evaluating overwebsites for compliance WCAG standards. - Identified key usability issues for users with visual impairments and recommended corrective actions to stakeholders. - Available at: https://emmajohnsonuserresearch.com/accessibility-assessment-tool/
Quick Tips
- Start by clearly stating the name of your project followed by a brief introduction to the tools and technologies used.
- Detail specific challenges you faced during the development process and how you overcame them, showcasing your problem-solving skills.
- Include direct links to live demos or portfolio pages for your projects; this allows potential employers to see your work firsthand.
- Describe not just what was done but also why it matters in terms of impact on user experience and business goals.
Frequently Asked Questions
Common questions about this role and how to best present it on your resume.
Essential skills include qualitative and quantitative research methods, user empathy, data analysis, and strong communication abilities.
Highlight transferable skills such as data analysis, project management, and customer engagement from your previous roles while emphasizing your passion for User Research.
A relevant degree or certification can be beneficial, along with experience in conducting user interviews, usability testing, and analyzing qualitative data.
Detail your roles from junior to senior positions, highlighting key projects, methodologies learned, and the impact of your research on product development and user experience improvements.
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