JORDAN NGUYEN
Senior User Experience Documentation Specialist
linkedin.com/in/jordan-nguyen
jordannguyenportfolio.com
Skills
DITA XML, Confluence, Markdown, API Documentation, MadCap Flare, Camtasia Studio, Adobe Acrobat, GitHub
Certifications
ISO 9001:2015 Quality Management Systems
Certification in the ISO 9001 standard, focusing on quality management systems and best practices for document control and process improvement.
User Experience Design Principles
Certification in user experience design principles, with a focus on creating intuitive and accessible documentation for diverse audiences.
Professional Summary
Senior Technical Writer with over 5 years of experience in crafting user-centric documentation for complex software systems. Successfully streamlined the technical writing process, reducing user confusion and support calls by 30% through clear, concise guides and tutorials. Proficient in DITA XML, Confluence, and Markdown for creating scalable and maintainable documentation.
Work Experience
Senior Technical Writer
01/2022
Tech Company Inc
San Francisco, CA
•
Created comprehensive user manuals and guides for a new AI platform
•
Developed video tutorials and walkthroughs, enhancing user onboarding success
•
Edited and optimized API documentation
•
Collaborated with UX designers to streamline user interface design, improving usability
Technical Writer
06/2020 - 12/2021
Previous Company
San Francisco, CA
•
Generated help documentation and FAQs, reducing user support queries by 35%
•
Developed product release notes and change logs, ensuring transparency and reducing customer complaints by 10%
Technical Writer
09/2018 - 05/2020
Old Company Inc
San Francisco, CA
•
Wrote technical specifications for software applications, reducing development time by 20%
•
Edited and reviewed technical documents, enhancing clarity and reducing errors by 5%
Education
Bachelor of Science in Technical Communication
09/2013 - 05/2017
San Francisco State University
San Francisco, CA
Projects
AI Ethics Guidebook
Developed an independent project to create a comprehensive guide on ethical considerations in AI development and deployment, covering topics such as bias mitigation and data privacy. This resource was intended for both developers and non-technical stakeholders.
Documentation Workshop Series
Organized and led a series of online workshops focused on best practices in technical documentation, aimed at freelancers and independent developers. Covered topics ranging from user experience design to API documentation.
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This resume format is specifically designed for Senior Technical Writers to effectively highlight their skills and experience with complex software documentation. The structure ensures that Applicant Tracking Systems (ATS) can easily parse the information needed to match candidates with job requirements, such as keywords related to technical writing and content creation. Additionally, by including a summary at the top that focuses on achievements and relevant experience, this format ensures that hiring managers quickly see why you are an ideal candidate for the position.
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Expert guidelines and best practices for each section of your resume.
First Name Last Name City, State, Zip Code Phone Number | Email Address LinkedIn Profile URL | Portfolio URL (Optional)
Your contact information is the first section recruiters see. Keep it concise and professional. Ensure your email address is appropriate (e.g., [email protected]). Include your LinkedIn profile for a comprehensive view of your professional journey. A portfolio or personal website is recommended for creative, technical, or design roles.
Do not include your full physical address (street number/name) for privacy reasons. Avoid including personal details like marital status, age, photo, or social security number unless specifically required in your country. Do NOT use unprofessional email addresses. For artists and designers, do NOT include GitHub links; instead, use ArtStation, Behance, or similar portfolio sites.
See clear examples of how to format contact details effectively.
John Doe 1234 Random St, Apt 56 New York, NY 10001 [email protected] github.com/aliciacode Single, 28 years old
Alicia Chen Los Angeles, CA (555) 123-4567 | [email protected] linkedin.com/in/aliciachen | artstation.com/aliciachen
Professional Title Result-oriented [Role Name] with [Number] years of experience in [Key Skills/Industries]. Proven track record of [Major Achievement]. Skilled in [Key Technologies/Skills]. Committed to delivering [Specific Value] for [Target Industry/Company type].
A professional summary is your elevator pitch. It should be 3-5 sentences long, summarizing your experience, key skills, and major achievements. Tailor it to the job description by using relevant keywords. Focus on what makes you unique and the value you bring to potential employers.
Avoid generic objectives like 'Looking for a challenging role to grow my skills.' Recruiters want to know what value you bring to them, not what you want from them. Don't use first-person pronouns (I, me, my). Keep it concise and impactful.
Compare a weak objective with a strong professional summary.
Objective: I am a hard-working individual looking for a Senior Technical Writer position where I can learn new things and advance my career.
Senior Technical Writer with over 6 years of experience in crafting user-centric documentation for complex software systems. Successfully streamlined the technical writing process, reducing user confusion and support calls by 30% through clear, concise guides and tutorials. Proficient in DITA XML, Confluence, and Markdown for creating scalable and maintainable documentation.
Technical Skills - Languages: [List] - Frameworks: [List] - Tools: [List] Soft Skills - [Skill 1], [Skill 2], [Skill 3]
Group your skills logically (e.g., Languages, Frameworks, Tools). Focus on hard skills relevant to the job. List skills in order of proficiency or relevance. Soft skills are better demonstrated through bullet points in your experience section rather than a bare list.
Do not list skills you are not comfortable using in an interview. Avoid using progress bars or percentages to rate your skills (e.g., "Java: 80%"). Do not include outdated technologies unless specifically required.
DITA XML, Confluence; Soft Skills: Communication, Teamwork, Adaptability
Technical Skills - Languages: DITA XML - Tools: Confluence, MadCap Flare - Software: GitHub Soft Skills - Effective communication - Strong teamwork and collaboration skills - Flexibility in adapting to new technologies
Job Title | Company Name | Location Month Year – Month Year - Action Verb + Context + Result (Quantified) - Led [Project] resulting in [Outcome]... - Collaborated with [Team] to implement [Feature]...
This is the core of your resume. Use reverse-chronological order (most recent first). Start each bullet with a strong action verb. Focus on achievements and impact, not just duties. Use numbers to quantify your impact (dollars, percentages, time saved, users affected). Show progression and increasing responsibility.
Avoid passive language like "Responsible for..." or "Tasked with...." Don't list every single daily task; focus on significant contributions and measurable outcomes. Avoid jargon that recruiters outside your field won't understand.
Practical example showing do's and don'ts for experiences
Responsible for developing API documentation, which improved developer satisfaction.
Developed comprehensive API documentation that enhanced developer satisfaction by 45%.
Worked on user manuals and guides for the company's AI platform.
Created detailed user manuals and guides for a new AI platform, reducing support calls by 25%.
Degree Name | University Name | Location Month Year – Month Year - Relevant Coursework: [Course 1], [Course 2] - Honors/Awards: [Award Name] - GPA: X.X (if above 3.5)
List your highest degree first. If you have significant work experience, keep the education section brief. Include your GPA only if it is above 3.5 or if you are a recent graduate. Highlight relevant coursework, academic projects, honors, or leadership roles.
Do not include high school details if you have a college degree. Avoid listing every single course you took; select only the most relevant ones. Don't include graduation dates from decades ago if age discrimination is a concern in your field.
Practical example showing do's and don'ts for educations
Bachelor of Arts | XYZ University | Anywhere September 2013 – May 2017 - Courses: Introduction to Literature, Calculus I, Modern Physics, Ancient Greek Philosophy, Economics of Development - GPA: 3.6
Bachelor of Science in Technical Communication | San Francisco State University | San Francisco, CA September 2013 – May 2017 - Relevant Coursework: Information Design, User Experience Design, Software Documentation - Honors/Awards: Dean’s List for Academic Excellence (Fall 2015) - GPA: 3.8
Project Name | Tools/Technologies Used - Briefly describe what you created and its purpose - Highlight specific challenges you solved - Link to portfolio or demo if available
Projects are excellent for demonstrating practical skills, especially if you lack work experience or are changing careers. Include a link to your portfolio or demo if possible. Focus on projects that show problem-solving skills and relevant tools for the target role.
Don't include trivial tutorials unless you significantly expanded on them. Avoid projects that are outdated, incomplete, or irrelevant to the role you're applying for. Don't just list technologies—explain what you created and why it matters.
Practical example showing do's and don'ts for projects
Created a basic API documentation site using Markdown and GitHub Pages, but failed to explain its purpose or impact.
Developed an advanced API documentation site using Confluence and DITA XML, significantly reducing developer query times by 30%. Implemented real-time feedback integration for continuous improvement.
Common questions about this role and how to best present it on your resume.
Essential skills include strong technical writing, documentation management, user experience design, and proficiency in tools like DITA.
Highlight continuous learning during the gap, such as certifications or freelance work, to show professional growth.
A bachelor's degree in technical communication or related field and experience with API documentation and SDKs are crucial.
Showcase leadership roles, like leading documentation projects or mentoring junior writers, to illustrate career advancement.
In minutes, create a tailored, ATS-friendly resume proven to land 6X more interviews.
Job seekers using professional, AI-enhanced resumes land roles in an average of 5 weeks compared to the standard 10. Stop waiting and start interviewing.