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information-technology
Community Manager
Resume Example
4.5 / 5
Why This Template Works
This resume format is designed to be highly effective for both Applicant Tracking Systems (ATS) and human readers. The use of clear sections such as Contact Information, Titles & Experience, and Summary ensures that key information is easily accessible. Including specific achievements like the 30% increase in user engagement demonstrates tangible results, which are crucial for ATS recognition. Additionally, including relevant keywords in a natural way throughout the resume enhances its visibility to both systems and hiring managers.
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How to Write This Resume
Expert guidelines and best practices for each section of your resume.
01
Contact
Contact
First Name Last Name City, State, Zip Code Phone Number | Email Address LinkedIn Profile URL | Portfolio URL (Optional)
General Guidelines
Your contact information is the first section recruiters see. Keep it concise and professional. Ensure your email address is appropriate (e.g., [email protected]). Include your LinkedIn profile for a comprehensive view of your professional journey. A portfolio or personal website is recommended for creative, technical, or design roles.
Avoid This
Do not include your full physical address (street number/name) for privacy reasons. Avoid including personal details like marital status, age, photo, or social security number unless specifically required in your country. Don't use unprofessional email addresses.
Real Examples
See clear examples of how to format contact details effectively.
Don't
John Doe 1234 Random St, Apt 56 New York, NY 10001 [email protected] github.com/aliciacode Single, 28 years old
Do
John Doe New York, NY (555) 123-4567 | [email protected] linkedin.com/in/johndoe | johndoe.com
Quick Tips
- Use a professional email address (firstname.lastname format)
- Ensure your voicemail is set up and professional
- Double-check your phone number and email for typos
- Make your LinkedIn URL custom (linkedin.com/in/yourname)
02
Summary
Summary
Professional Title [Role] with [Number]+ years of experience in [community type, industry, or audience]. Known for [community growth/moderation/engagement strength] and [measurable result]. Skilled in [tools, channels, or programs] and able to connect member feedback with business priorities.
General Guidelines
A professional summary is your elevator pitch. It should be 3-5 sentences long, summarizing your experience, key skills, and major achievements. Tailor it to the job description by using relevant keywords. Focus on what makes you unique and the value you bring to potential employers.
Avoid This
Avoid generic objectives like 'Looking for a challenging role to grow my skills.' Recruiters want to know what value you bring to them, not what you want from them. Don't use first-person pronouns (I, me, my). Keep it concise and impactful.
Real Examples
Compare a weak objective with a strong professional summary.
Don't
Objective: I am a hard-working individual looking for a Community Manager position where I can learn new things and advance my career.
Do
Senior Community Manager with 9+ years of experience scaling product-led online communities. Built a 50,000+ member community, reduced issue-resolution time by 25%, and improved retention signals through feedback loops, content programs, and cross-functional campaigns. Skilled in Google Analytics, Hootsuite, Sprout Social, moderation workflows, and member lifecycle communication.
Quick Tips
- Quantify achievements where possible, such as member growth, response time, retention, event attendance, referrals, or reduced negative interactions.
- Keep it under 5 lines for readability
- Use strong action verbs to start sentences
- Tailor the summary to match the job description
03
Skills
Skills
Community & Moderation - Guidelines, escalation workflows, member onboarding, advocacy programs Analytics & Tools - Google Analytics, Hootsuite, Sprout Social, surveys, dashboards Content & Campaigns - Content calendars, events, lifecycle messages, social media campaigns
General Guidelines
Group your skills logically (e.g., Languages, Frameworks, Tools). Focus on hard skills relevant to the job. List skills in order of proficiency or relevance. Soft skills are better demonstrated through bullet points in your experience section rather than a bare list.
Avoid This
Do not list skills you are not comfortable using in an interview. Avoid using progress bars or percentages to rate your skills (e.g., "Java: 80%"). Don't include outdated technologies unless specifically required.
Real Examples
Practical example showing do's and don'ts for skills
Don't
Social media, communication, hard worker, Java, HTML/CSS, beginner Mixpanel
Do
Community moderation, member onboarding, content calendars, Google Analytics, Hootsuite, Sprout Social, user feedback analysis
Don't
Python 80%, Java 70%, C++ 60%
Do
Python, Java, C++
Quick Tips
- List technical skills in specific categories like Tools and Frameworks to make them easier for employers to find.
- Avoid listing soft skills separately. Instead, highlight them through achievements and responsibilities in your work experience section.
- Ensure the tools you list are relevant to community management roles; exclude unrelated or outdated technologies.
- Prioritize quantifiable results over just stating proficiency levels (e.g., "Implemented a social media analytics tool that increased engagement metrics by 20%").
04
Experience
Experience
Job Title | Company Name | Location Month Year – Month Year - Action Verb + Context + Result (Quantified) - Led [Project] resulting in [Outcome]... - Collaborated with [Team] to implement [Feature]...
General Guidelines
This is the core of your resume. Use reverse-chronological order (most recent first). Start each bullet with a strong action verb. Focus on achievements and impact, not just duties. Use numbers to quantify your impact (dollars, percentages, time saved, users affected). Show progression and increasing responsibility.
Avoid This
Avoid passive language like "Responsible for..." or "Tasked with...." Don't list every single daily task; focus on significant contributions and measurable outcomes. Avoid jargon that recruiters outside your field won't understand.
Real Examples
Practical example showing do's and don'ts for experiences
Don't
Oversaw the growth of a community from small to large, leading to more engagement.
Do
Grew a product community from 5,000 to 20,000 members in two years while maintaining weekly moderation coverage and consistent response workflows.
Don't
Coordinated events that helped strengthen user relationships.
Do
Organized virtual events and in-person meetups with 30% higher attendance rates than previous years.
Quick Tips
- Use bullet points to highlight achievements rather than job duties.
- Quantify results by using specific numbers to illustrate your impact.
- Choose action verbs that clearly demonstrate leadership and initiative, such as 'led', 'created', or 'implemented'.
- Include examples of cross-functional collaboration to show how you work with different departments.
05
Education
Education
Degree Name | University Name | Location Month Year – Month Year - Relevant Coursework: [Course 1], [Course 2] - Honors/Awards: [Award Name] - GPA: X.X (if above 3.5)
General Guidelines
List your highest degree first. If you have significant work experience, keep the education section brief. Include your GPA only if it is above 3.5 or if you are a recent graduate. Highlight relevant coursework, academic projects, honors, or leadership roles.
Avoid This
Do not include high school details if you have a college degree. Avoid listing every single course you took; select only the most relevant ones. Don't include graduation dates from decades ago if age discrimination is a concern in your field.
Real Examples
Practical example showing do's and don'ts for educations
Don't
Bachelor of Arts in Communications | San Francisco University | San Francisco, CA September 2013 – May 2017 - Coursework: Introduction to Communication, Mass Media Studies, Journalism - GPA: 3.2
Do
Bachelor of Science in Information Systems | San Francisco State University | San Francisco, CA September 2013 – May 2017 - Relevant Coursework: Data Analytics for Business, Social Media Marketing Strategies - Honors/Awards: Dean's List (Spring 2016)
Quick Tips
- Emphasize the degree most relevant to your current field and exclude less pertinent degrees.
- If you have extensive work experience, list only graduation dates for older degrees or omit them entirely if they are not recent.
- Highlight any honors, scholarships, or awards that indicate academic excellence or leadership potential.
- Include key skills gained from relevant coursework, internships, or extracurricular activities.
06
Projects
Projects
Project Name | Tools/Technologies Used - Briefly describe what you created and its purpose - Highlight specific challenges you solved - Link to portfolio or demo if available
General Guidelines
Projects are excellent for demonstrating practical skills, especially if you lack work experience or are changing careers. Include a link to your portfolio or demo if possible. Focus on projects that show problem-solving skills and relevant tools for the target role.
Avoid This
Don't include trivial tutorials unless you significantly expanded on them. Avoid projects that are outdated, incomplete, or irrelevant to the role you're applying for. Don't just list technologies—explain what you created and why it matters.
Real Examples
Practical example showing do's and don'ts for projects
Don't
Developed a basic blog using WordPress, added some posts about my thoughts on community management.
Do
Built a Slack-based discussion workflow that categorized member questions, routed product feedback, and improved visibility into recurring community topics.
Real Examples
Another practical example
Don't
Created a simple website template with HTML and CSS, uploaded it to GitHub.
Do
Launched an analytics dashboard for social media engagement metrics using Google Analytics API. Provided real-time insights into user behavior and trends, helping businesses optimize their community strategies.
Quick Tips
- Choose projects that align with the job requirements of a Community Manager, such as tools used in managing communities or analytics.
- Detail how your project contributed to solving specific challenges faced by online communities, like low user engagement or poor content distribution.
- Provide context and specifics on why you chose certain technologies; explain their relevance and impact.
- Include links to live demos or GitHub repositories for interactive assessments of your work.
Frequently Asked Questions
Common questions about this role and how to best present it on your resume.
Focus on community growth, moderation, engagement programs, member feedback loops, analytics tools, and collaboration with marketing, product, and support teams.
Use a few relevant metrics, such as member growth, response time, retention, event attendance, referral activity, or reduced negative interactions, then explain the action behind each result.
Connect transferable skills such as communication, conflict resolution, content planning, customer insight, and project coordination to the needs of the target role.
Include natural terms such as community engagement, moderation, member retention, social media strategy, content calendar, user feedback, analytics, events, and customer advocacy.
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