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information-technology
Community Manager
Resume Example
4.5 / 5
Maggie Wong
Senior Community Manager
[email protected] | +1 (408) 555-9876 | linkedin.com/in/maggie-wong | maggiewongportfolio.com | San Francisco, CA
Professional Summary
Senior Community Manager with 9+ years of experience growing product, hobby, and customer communities across forum, newsletter, webinar, and social channels. Builds practical engagement programs, moderation workflows, and feedback loops that help members feel heard while giving product teams useful insight. Known for turning early-stage communities into active, measurable channels without relying on generic posting or vanity metrics.
Work Experience
Senior Community Manager
03/2022
Tech Company Inc
San Francisco, CA
•
Built a monthly newsletter program that grew from 50 early subscribers to 2,000 engaged readers over two years through audience segmentation and consistent community-led topics.
•
Rolled out a community engagement platform with clearer moderation queues, member tagging, and escalation workflows, reducing manual moderation load while improving response consistency.
•
Created a structured user feedback loop that turned recurring community requests into 5 shipped product improvements with clearer member communication before and after release.
•
Launched a referral program with ambassador messaging, onboarding prompts, and reward tracking, increasing new member sign-ups by 30% in the first six months.
Community Manager
10/2019 - 03/2022
Growth Hub Inc
San Francisco, CA
•
Managed a niche hobby forum and grew active membership from 50 to 1,500 over two years through welcome journeys, topic calendars, and member-led discussion prompts.
•
Hosted monthly webinars and live Q&A sessions that improved repeat participation by 40% and gave members direct access to product and support teams.
Social Media Coordinator
12/2015 - 10/2019
Startup Ventures LLC
San Francisco, CA
•
Maintained a social content calendar across campaign, education, and event posts, increasing follower growth and brand visibility by 20%.
•
Partnered with relevant creators and community advocates to promote events, generating more than 10,000 social impressions while keeping messaging aligned with member interests.
Skills
Discourse, Slack, Hootsuite, Google Analytics, User Feedback Integration, Virtual Events Planning, AI-Driven Analytics, Referral Programs Development
Education
Bachelor of Science in Communications
09/2013 - 05/2017
San Francisco State University
San Francisco, CA
Projects
Virtual Community Building Challenge
Led the development of a virtual community building challenge for gamers, focusing on improving user engagement and fostering cross-cultural connections through weekly interactive sessions.
Community Health Dashboard
https://github.com/maggiewong/community-health-dashboard
Created an open-source community health dashboard to track the well-being of online communities, using data analytics and AI-driven sentiment analysis tools.
Certifications
Advanced Community Management Certification
07/2024
Blockchain for Loyalty Programs Certification
10/2025
Why This Template Works
This resume format works exceptionally well for Applicant Tracking Systems (ATS) due to its clear and concise structure, which highlights key skills and achievements relevant to the role of a Community Manager. The inclusion of specific keywords related to online community management ensures that the ATS recognizes the relevance of the candidate's experience and education to the job description. Moreover, by incorporating measurable results and quantifiable achievements, such as the number of users engaged or the growth in community size, the resume stands out not only for its content but also for its format, which is easily parsed by software systems.
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How to Write This Resume
Expert guidelines and best practices for each section of your resume.
01
Contact
Contact
First Name Last Name City, State, Zip Code Phone Number | Email Address LinkedIn Profile URL | Portfolio URL (Optional)
General Guidelines
Your contact information is the first section recruiters see. Keep it concise and professional. Ensure your email address is appropriate (e.g., [email protected]). Include your LinkedIn profile for a comprehensive view of your professional journey. A portfolio or personal website is recommended for creative, technical, or design roles.
Avoid This
Do not include your full physical address (street number/name) for privacy reasons. Avoid including personal details like marital status, age, photo, or social security number unless specifically required in your country. Do NOT use unprofessional email addresses and do NOT include GitHub links for artists - use ArtStation, Behance, or portfolio sites instead.
Real Examples
See clear examples of how to format contact details effectively.
Don't
John Doe 1234 Random St, Apt 56 New York, NY 10001 [email protected] github.com/aliciacode
Do
Alicia Chen Los Angeles, CA (555) 123-4567 | [email protected] linkedin.com/in/aliciachen
Quick Tips
- Use a professional email address (firstname.lastname format)
- Ensure your voicemail is set up and professional
- Double-check your phone number and email for typos
- Make your LinkedIn URL custom (linkedin.com/in/yourname)
- Use ArtStation or Behance for artist/designer portfolios
02
Summary
Summary
Professional Title Result-oriented [Role Name] with [Number] years of experience in [Key Skills/Industries]. Proven track record of [Major Achievement]. Skilled in [Key Technologies/Skills]. Committed to delivering [Specific Value] for [Target Industry/Company type].
General Guidelines
A professional summary is your elevator pitch. It should be 3-5 sentences long, summarizing your experience, key skills, and major achievements. Tailor it to the job description by using relevant keywords. Focus on what makes you unique and the value you bring to potential employers.
Avoid This
Avoid generic objectives like 'Looking for a challenging role to grow my skills.' Recruiters want to know what value you bring to them, not what you want from them. Don't use first-person pronouns (I, me, my). Keep it concise and impactful.
Real Examples
Compare a weak objective with a strong professional summary.
Don't
Objective: I am a hard-working individual looking for a Community Manager position where I can learn new things and advance my career.
Do
Senior Community Manager with over 9 years of experience in scaling niche communities into thriving ecosystems. Successfully increased engagement by 40% on high-traffic platforms. Skilled in AI-driven analytics, virtual event planning, and fostering cross-cultural connections.
Quick Tips
- Quantify achievements where possible (e.g., 'Increased revenue by 20%')
- Keep it under 5 lines for readability
- Use strong action verbs to start sentences
- Tailor the summary to match the job description
03
Skills
Skills
Technical Skills - Languages: [List] - Frameworks: [List] - Tools: [List] Soft Skills - [Skill 1], [Skill 2], [Skill 3]
General Guidelines
Group your skills logically (e.g., Languages, Frameworks, Tools). Focus on hard skills relevant to the job. List skills in order of proficiency or relevance. Soft skills are better demonstrated through bullet points in your experience section rather than a bare list.
Avoid This
Do not list skills you are not comfortable using in an interview. Avoid using progress bars or percentages to rate your skills (e.g., "Java: 80%"). Don't include outdated technologies unless specifically required.
Real Examples
Practical example showing do's and don'ts for skills
Don't
Discourse, Slack, Hootsuite, Google Analytics. Java: 80%, Python: Advanced
Do
Community Engagement Tools: - Discourse - Slack - Hootsuite - Google Analytics
Quick Tips
- Prioritize technical skills that align with the requirements of a community manager, such as analytics tools and platform-specific software.
- Clearly differentiate between hard (technical) and soft (interpersonal) skills in your resume. Use clear categories like 'Technical Skills' and 'Soft Skills'.
- List only current or recently used technologies relevant to the position to avoid cluttering your resume with outdated information.
- Demonstrate proficiency and experience through context-specific descriptions, such as how you have implemented these tools in previous roles.
04
Experience
Experience
Job Title | Company Name | Location Month Year – Month Year - Action Verb + Context + Result (Quantified) - Led [Project] resulting in [Outcome]... - Collaborated with [Team] to implement [Feature]...
General Guidelines
This is the core of your resume. Use reverse-chronological order (most recent first). Start each bullet with a strong action verb. Focus on achievements and impact, not just duties. Use numbers to quantify your impact (dollars, percentages, time saved, users affected). Show progression and increasing responsibility.
Avoid This
Avoid passive language like "Responsible for..." or "Tasked with...." Don't list every single daily task; focus on significant contributions and measurable outcomes. Avoid jargon that recruiters outside your field won't understand.
Real Examples
Practical example showing do's and don'ts for experiences
Don't
Responsible for managing the social media profiles of the company, which included posting regular updates, engaging with followers, and monitoring trends.
Do
Managed social media profiles, increasing engagement by 50% through strategic content curation and proactive community interaction.
Quick Tips
- Use action verbs like 'Created', 'Developed', 'Implemented' to start each bullet point.
- Quantify your achievements with specific numbers such as user growth rates or engagement increases.
- Showcase the progression of responsibilities over time, highlighting leadership roles and major projects.
- Focus on outcomes rather than duties; emphasize how you made a difference in your role.
05
Education
Education
Degree Name | University Name | Location Month Year – Month Year - Relevant Coursework: [Course 1], [Course 2] - Honors/Awards: [Award Name] - GPA: X.X (if above 3.5)
General Guidelines
List your highest degree first. If you have significant work experience, keep the education section brief. Include your GPA only if it is above 3.5 or if you are a recent graduate. Highlight relevant coursework, academic projects, honors, or leadership roles.
Avoid This
Do not include high school details if you have a college degree. Avoid listing every single course you took; select only the most relevant ones. Don't include graduation dates from decades ago if age discrimination is a concern in your field.
Real Examples
Practical example showing do's and don'ts for educations
Don't
Bachelor of Arts | University of California, San Francisco | San Francisco, CA January 2013 – June 2017 - Coursework: Introduction to Sociology, Economics, Calculus I, II & III, Environmental Science, Psychology, American History
Do
Bachelor of Science in Communications | San Francisco State University | San Francisco, CA September 2013 – May 2017 - Relevant Coursework: Mass Media Theory, Digital Communication Strategies, Community Management and Engagement
Quick Tips
- List your highest degree first to showcase your academic achievements.
- Focus on the most recent and relevant education information for mid-career professionals.
- Include GPA if it's high (above 3.5) or if you're a new graduate; otherwise, focus on other highlights like awards or honors.
- Emphasize relevant coursework that is pertinent to community management roles.
06
Projects
Projects
Project Name | Tools/Technologies Used - Briefly describe what you created and its purpose - Highlight specific challenges you solved - Link to portfolio or demo if available
General Guidelines
Projects are excellent for demonstrating practical skills, especially if you lack work experience or are changing careers. Include a link to your portfolio or demo if possible. Focus on projects that show problem-solving skills and relevant tools for the target role.
Avoid This
Don't include trivial tutorials unless you significantly expanded on them. Avoid projects that are outdated, incomplete, or irrelevant to the role you're applying for. Don't just list technologies—explain what you created and why it matters.
Real Examples
Practical example showing do's and don'ts for projects
Don't
Created a website using WordPress but did not provide details on the purpose or challenges faced. The project is incomplete and lacks a demo link.
Do
Built an interactive community platform using Discourse, addressing user engagement issues by implementing gamification features. Successfully increased active users by 30% within six months.
Quick Tips
- Choose projects that showcase your problem-solving skills and align with the responsibilities of a Community Manager.
- Provide detailed descriptions for each project, highlighting specific tools or technologies used and how they contributed to the success of the project.
- Include links to live demos or portfolios if possible to give recruiters a tangible example of your work and abilities.
- Focus on projects that demonstrate leadership in community building and engagement strategies.
Frequently Asked Questions
Common questions about this role and how to best present it on your resume.
Highlight community strategy, moderation, member engagement, event planning, content planning, analytics, and the ability to turn user feedback into useful product or support insights.
Use realistic numbers tied to member growth, participation, response time, event attendance, retention, or feedback outcomes instead of listing only daily posting and moderation tasks.
Yes, when it supports the role. Connect social media work to community outcomes such as engagement quality, event attendance, education, member support, or brand trust.
Show a move from execution to ownership: content calendars, then community programs, then moderation systems, feedback loops, reporting, and cross-functional influence.
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